POLICY

 

No Refund Policy

The Vivica A. Fox is a distributor and manufacturer of high quality wigs, extensions and hair pieces. The Vivica A. Fox Hair Collection sells directly to retailers, whole sale.

For this reason we do not offer refunds directly. Should there be an issue with any of our products; the purchaser is encouraged to contact and resolve issues with the retailer in which they purchased the VF hair product first.

As a customer you are responsible for understanding this upon purchasing any item from one of our retailers. It is your responsibility to read product descriptions, be knowledgeable or where you are purchasing from and maintain proper care of products purchased. 

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we may honor requests to EXCHANGE for the following reasons:

Major defects: Although our products are thoroughly tested and inspected before release, unexpected errors may occur. Such issues must be submitted to our Research and Development departmental approval. If you suspect that your product may have a manufacturing defect you MUST do the following to be eligible for an exchange:

Contact the Vivica A. Fox Hair Collection by email address or mail at:

info@vivicafoxhair.com